Shipping & Returns
T&K Wellness boxes are always shipped using Canada Post Expedited Service. We will send you tracking information so that you can eagerly track your package.
Boxes start shipping on or around the end of every other month. If the end of the month falls on a weekend or holiday, boxes will ship either on the previous or the next business day.
Return & Exchange Policy
All sales are non-refundable, and ineligible for return; however, we believe that no sale is final until you are happy. If there are any issues please contact us so that we can make things right.
If there is an allergy issue, product consistency issue, or if there is an error in your shipment, please contact firstname.lastname@example.org and we will assist you further from there.
If an item arrived damaged while it was in transit, email email@example.com within 24-48 hours upon receiving your box. Please include an image of the damaged product as well as a brief description.
We will do our best to replace but cannot guarantee due to limited inventory, but if this happens don’t worry we will figure something out to rectify the situation.
In the event that we need to make an exchange customers are responsible for all exchange shipping fees.